# SipPulse

> Telecom software company based in Florianopolis, Brazil. Over 15 years developing platforms for telecom operators, contact centers and enterprises across Latin America. Two product lines: SipPulse (telecom infrastructure) and SipPulse.ai (Voice AI platform).

- [Full documentation](https://sippulse.com/llms-full.txt)

## Telecom Products (sippulse.com)

- [SoftSwitch](https://sippulse.com/produtos/softswitch): High-performance call switching for STFC operators, wholesale and contact centers. Up to 1000 CAPS, SIP Proxy/B2BUA, pre/post-paid billing, DETRAF generation.
- [SBC](https://sippulse.com/produtos/sbc): Session Border Controller for network security and adaptation. STIR/SHAKEN, WebRTC, Zoom/Teams integration, up to 4000 calls/channel.
- [BCW](https://sippulse.com/produtos/bcw): Business Communication Workspace — unified communication with VoIP, video, chat, CRM integration. Cloud UCaaS/CCaaS.
- [IVR - NIVA](https://sippulse.com/produtos/ura): AI-powered virtual assistant with 60%+ reduction in human interaction. Neural TTS, speech recognition, no-code visual builder.
- [BSS - BCORE](https://sippulse.com/produtos/bss): Billing and business support system for telephony. Automated invoicing, number inventory, custom plans.
- [Call Classifier - CPA](https://sippulse.com/produtos/classificador): ML-powered call classification with 99.9% accuracy. Voicemail detection, real-time dashboard.

## Telecom Solutions

- [Telecom Operators](https://sippulse.com/solucoes/operadoras): Complete platforms for STFC, SCM and SMP operators with regulatory compliance.
- [Contact Centers](https://sippulse.com/solucoes/contact-center): Full suite for contact center operations with dialer orchestration, IVR, call classifier, SBC and analytics.
- [Enterprise](https://sippulse.com/solucoes/corporativo): Virtual PBX, IVR and Contact Center for large companies and government.

## SipPulse.ai — Voice AI Platform (sippulse.ai)

> SipPulse.ai is a Voice AI platform for building custom AI-powered customer communication solutions. It combines voice agents, WhatsApp agents, and audio intelligence in a unified API-first platform.

### AI Products

- [Voice AI Agents](https://www.sippulse.ai/#features): Deploy intelligent voice agents that handle customer calls with natural, human-like conversations. Features: voice analytics, natural voice synthesis, call transfer, DTMF recognition.
- [WhatsApp AI Agents](https://www.sippulse.ai/#features): Automate customer engagement on WhatsApp with AI-powered conversational agents. Features: RAG integration, API connectivity, multi-platform, document processing.
- [Audio Intelligence](https://www.sippulse.ai/#features): Extract actionable insights from every conversation with real-time audio analysis. Features: real-time transcription, sentiment analysis, intent recognition, data anonymization.

### AI Platform Capabilities

- Speech-to-Text (STT): High-accuracy transcription with VAD, anonymization, and audio insights.
- Text-to-Speech (TTS): Natural speech synthesis with multiple voices, languages, and output formats.
- Text Generation: LLM integration with configurable reasoning, verbosity, and token limits.
- PII Anonymization: Configurable detection for names, emails, credit cards, and more.
- Dashboard: Real-time monitoring of usage, costs, and performance.

### Pricing Model

Token-based, pay-per-use pricing. No fixed seats, no upfront commitments.
- Voice Agents: Per-minute (includes platform, LLM tokens, and TTS)
- Chat Agents: Per-message (based on LLM token consumption)
- Text-to-Speech: Per-character
- Audio Intelligence: Per-hour (transcription, sentiment, topic analysis)

### Integrations

WebRTC, WhatsApp Business API, SIP Protocol, UniMRCP, NIVA Platform, Custom REST/WebSocket APIs.

### How It Works

1. Free Consultation — Understand needs and evaluate fit
2. Discovery Session — Paid deep-dive into use case and technical requirements
3. Technical Assessment — Custom architecture and AI model selection
4. Custom Proposal — Detailed scope, timeline, and token-based pricing
5. Deployment & Optimization — Deploy, test, and continuously optimize

### Live Demos (No signup required)

- [Voice Agent Demo](https://www.sippulse.ai/demos): Talk to an AI consultant in real time via WebRTC
- [Pulse TTS Demo](https://www.sippulse.ai/demos): Generate natural speech from text with multiple voice models
- [Pulse Precision Pro](https://www.sippulse.ai/demos): Upload audio for transcription, summarization, and topic detection

### AI Contact & Pricing

- [Pricing Calculator](https://www.sippulse.ai/pricing): Estimate monthly costs with interactive calculator
- [Contact / Book Consultation](https://www.sippulse.ai/contact): Multi-step qualification wizard
- [Documentation](https://docs.sippulse.ai): API reference and integration guides

## Key Differentiators

- 15+ years of telecom expertise in Latin America
- End-to-end platform covering switching, billing, security and AI
- On-premise and cloud deployment (AWS/Azure/Oracle)
- Anatel regulatory compliance (DETRAF, STIR/SHAKEN)
- AI-powered features: voice agents, WhatsApp agents, audio intelligence, sentiment analysis
- 200+ organizations, 1M+ minutes of audio intelligence processed
- 99.9% uptime SLA, 24/7 AI agent availability

## Contact

- Website: https://sippulse.com (telecom) / https://www.sippulse.ai (AI platform)
- Email: info@sippulse.ai
- Phone: +55 (48) 3332-8540
- WhatsApp: +55 (48) 99911-8063
- Location: Florianopolis, SC, Brazil

## Resources

- Blog: https://sippulse.com/blog
- FAQ: https://sippulse.com/faq
- AI Documentation: https://docs.sippulse.ai